Terms & Conditions

When you place an order through our website, you are making an offer to purchase the items selected at the price shown, including any applicable delivery charges. Your order is accepted once we dispatch your items and send a confirmation email.

We reserve the right to decline or cancel an order if there is an error in pricing, description, or availability, or if we suspect fraudulent activity. In such cases, we will refund any payment already taken in full.

All prices are listed in British Pounds (£) and include VAT where applicable. Delivery charges are calculated at checkout and shown clearly before you complete your purchase.

We make every effort to ensure prices are accurate. If an error occurs, we will inform you as soon as possible and offer the option to confirm your order at the correct price or cancel it for a full refund.

We currently ship to addresses within the United Kingdom. Orders are dispatched within 2 to 5 working days of being placed. Free UK delivery is offered on all orders over £75. A delivery charge of £4.99 applies to orders under £75.

Once your order has been dispatched, you will receive a confirmation email. Delivery times are estimates and are not guaranteed. We are not liable for delays caused by the courier or circumstances beyond our control.

We offer a 30-day return period from the date you receive your order. Items must be unworn, unwashed, and in their original condition with all tags attached.

To initiate a return, please email us at hello@stillhour.co.uk with your order reference and the items you wish to return. We will provide instructions on how to send your items back.

Refunds are processed within 5 working days of receiving your returned items. The refund will be made to the original payment method used for the purchase.

If you would like to exchange an item for a different size or colour, please return the original item for a refund and place a new order for the replacement. This ensures the fastest possible turnaround.

Items must meet the same return conditions — unworn, unwashed, and in original condition with tags attached.

All content on this website — including the STILLHOUR name, logo, product designs, photography, copy, and visual elements — is the property of STILLHOUR and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written permission. Product imagery and branding are intended for personal browsing and purchasing only.

We take pride in the quality of our products and the accuracy of our descriptions. However, we are not liable for indirect or consequential losses arising from the use of our products.

Our liability is limited to the value of the goods purchased. This does not affect your statutory rights as a consumer under UK law.